Purchases, withdrawal and refunds
The essential consumer information before and after a purchase.
1. Who you buy from
BeetleSense AB · 559475-3088 · Sweden · christo@beetlesense.com
2. Price, payment and delivery
Paid access is paused pending qualified review. When purchases open, the final price, applicable tax treatment, exact access period and features must be shown before payment. Payment is a one-time purchase through Stripe with no automatic renewal. Standard and student access may have different access periods. Digital access is activated only after our servers verify a confirmed payment.
3. Right of withdrawal
For distance purchases, consumers generally have a 14-day withdrawal period beginning the day after the agreement is concluded. Special rules apply to digital content and digital services. Before checkout you therefore make two separate choices: accepting the terms and purchase information, and expressly requesting that the digital service begin immediately after confirmed payment. We record those choices and the applicable terms version. This text never limits mandatory rights.
4. Defects, complaints and remedies
If the service is defective, missing or does not match what was agreed, you may complain. Describe the problem and when it occurred. Depending on the circumstances, mandatory consumer law may provide correction, replacement delivery, a price reduction or termination and repayment. Contact support before sending any sensitive information.
5. Refunds
When you are entitled to a refund, it is normally returned to the payment method used for the purchase. We do not charge an administration fee for a statutory refund. Stripe and your bank may affect when the amount becomes visible. Refunded or disputed access may be revoked after the payment event is verified.
6. Complaints and disputes
Contact us first so we can assess your claim. If we cannot agree, a consumer may, where applicable, refer the matter to the Swedish National Board for Consumer Disputes (ARN) or a Swedish court. ARN decisions are recommendations and its own eligibility and value thresholds apply.
7. Official guidance
Swedish Consumer Agency on distance contracts
Swedish Consumer Agency on digital services and content